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DRM Troubleshooter

Check your firewall and anti-spyware software:

Acquisition of licenses and Media usage rights can be blocked by company firewalls and anti-spyware software. Please check first with your network administrator if you have one, or check the documentation for the firewall and/or anti-spyware software.

If you still have problems, ensure the Windows Media DRM Add-on for Internet Explorer is enabled.

For more information, read the Microsoft 'Using protected files (DRM)' FAQ